POLICIES

What You Need to Know

 

WHAT IS YOUR CANCELLATION POLICY?

There is no charge if an appointment is cancelled or rescheduled at least 24 hours in advance or by the end of business hours the day before your appointment.  If you cancel or reschedule with less than 24 hours notice or via voicemail after closing the business day preceding your appointment, you will be subject to a cancellation fee unless it is an emergency. 

No Show Policy

Out of consideration and respect for our practitioners' time, if a patient does not show up for a scheduled appointment, the patient will be charged the full price of the scheduled visit.  All this being said, we understand that sometimes life can get out of control and that unforeseen circumstances happen! 

Please take advantage of our fantastic automated reminders, and consider them a super awesome bonus to keep you on track with your schedule. They should not be relied upon as your sole method of knowing when your appointment is.

WHAT IF I AM LATE FOR AN APPOINTMENT?

Please, oh please, arrive at the office on time! 

 

As you can imagine, late arrivals can set back our schedules significantly.  As a courtesy to our patients, if you arrive late, your session will be shortened to the remainder of your original scheduled appointment.  If you arrive more than 10 minutes late, you will be asked to reschedule unless the practitioner chooses to accommodate for the change if they are able.

Clinic Reception Hours

Mon: 900am-630pm

Tues-Thurs: 830am-630pm

Fri: 830am-530pm

Sat: 830am-100pm

Hours of individual practitioners may vary.

phone: 778-436-9366

fax: 778-436-9367

106-1851 Kirschner Rd,

Kelowna BC, V1Y 4N7

©2020 by Brix Wellness